ThredUP.com Reviews ( 2 Reviews ) Website: www.ThredUP.com . In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them. Thredup responded to my BBB complaint with a lie. Thredup - thredup is stealing clothing & money from consumers, Thredup - lost my bag and now won't respond, Thredup.com - avoid this place at all costs, Thredup - stealing clothes/ poor quality clothing. NOPE! Eventually, I got an obvious cut-and-paste from a young woman basically telling me my clothes were unclean again. Let the consignor beware. The remaining items were all listed at $4.99 apiece. Ms. Malisa Davis, Customer Service Specialist. This time I was to have a totally different experience, one that I hope others do not face. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Tammy 1 review. I sat and watched items sell at $4.99 and then received messages saying I made 19 cents. New is nice but “gently used” + saving money is waaaaay nicer. My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). We DO NOT remove reports. There are brands I’ve gotten from thredUP that I would never even dream of buying at retail. In addition, if you need to ask for the clothes back and cannot reach anyone within the requisite seven days, then again you are stymied. There is plenty wrong here. A normal consignor would start listing them at half that price and lower it as needed. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. And I only get $1.40?? As a matter of policy, BBB does not endorse any product, service or business. Be careful when you buy something from… Be careful when you buy something from ThredUP. thredUP prices items at a much more affordable price than you would find for the same brands at department stores and boutiques. Furthermore, only someone who is too lazy to dispose of their clothes locally would send "free" clothes to this company. Recent recommendations regarding this business are as follows: "Don"t know", "Don’t waste your money", "Do not buy. BBB remains operational and focused on serving our business community. I could not do anything or reach anyone. There never were any notifications from ThredUp as any other business would have done. The box came barely taped shut. 167 thredUP reviews. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP … That's how they get ya! I would be careful about this company. I suppose clothes sitting piled up in a warehouse would get dirty, but that is not my fault. Company returned items it did not use. Used to love them! My thredUp Buying Review. Some links below are from our sponsors. Having read about bed bug transmission, a soiled pair of ladies' panties in the pocket of a purchased jacket and receipt of stained clothes, I would NEVER buy anything from this outfit. What to Expect In This Thredup Review. That is the nuttiest of all and downright laughable. You may not be SELLING your clothes to thredup…you may just be TRADING them for store credit. I was put off and told it would be a while. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I'm so hard to fit. That was untrue. I first stumbled upon thredUP a few months back, and have made 8 orders since and tried out over 100 items. They paid me for someone else's crap! What about the thredUP reviews on BBB? Then, it is too late. While thredUP customer service does respond to each of the thredUP reviews on BBB, it … The consignor would receive somewhere between 40 or 50% of the proceeds. Review of ThredUp Pro’s. Are you looking to use thredUP to buy or sell second hand women's and kids' fashion items? A real consignor does not do business this way. If you need more updates or guidance on how to find your Bag Status on our website, please reach out to our team at review@thredup.com and we'll be happy to help you. BBB Business Profiles generally cover a three-year reporting period. Here it is: | On July 26, 2013, the business provided the following information: | At the time Leanne shipped three bags of clothing to thredUP there was a | period of time in which our price calculator was not operable. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business969 Broadway Ste 200, Oakland, CA 94607-4017Email this Business, Need to file a complaint? About one-third of the clothes were missing. Then I complained to the BBB because in Sept NOTHING. Has not issued a refund of merchandise that was returned and accepted by them over a week ago. General Search. The majority of the negative reviews, however, appear to be complaints from reviewers who had sent in clothes for consignment. Just a tip. They even have an F rating on the BBB! BBB accredited since 8/8/2013. Here For You During COVID-19 NEW! ". I closed those accounts more than a year ago. by Makenzi Wood. I'm glad it was only a $25 Vera Bradley bag. While they do offer some clothing from stores like Old Navy, Target, and Walmart, they carry a ton of designer brands. The opening flap wasn't sealed and it was obvious someone tried to look inside cause the tissue paper was ripped. Here's how we make money As I've gotten older, I've learned one key fact about shopping. I have never seen the Chat function work. Reply. Took ThredUp over 1 month to review my bag. Oct 14, 2020 . thredUP is a fashion resale website for consumers to buy and sell secondhand clothing online. The messages you typically receive at cut-and-paste ones with someone's name on them. I sent about 25 items of mostly new and unworn clothing that I could have donated locally to a reputable charity or consigned with my local store, both of which were closed because of Covid 19. Thredup - never received credit for a bag of designer clothes. Asking for the items back was not an option unless you paid ThredUp. Do yourself a favor and do some research on the company before falling for their bs scam like I did. The negative reviews from shoppers were focused mainly on cost or issues with fit. Share your voice on ResellerRatings.com I see them listed on their site but they're not even crediting me for them. ThredUP.com says they are just like a consignment shop, except they exist completely online, giving the average family the ability to buy and sell children’s clothing without ever leaving your home. I believe this to be a scam. 3.0. thr edup.com. Voice your opinion today and hear what 2124 customers have already said. BBB is here to help. ThredUP definitely doesn't have an F on the Better Business Bureau - they actually have an A: There may be more reports for "thredup" For more results perform a general search for "thredup" Showing 1-25 of 29 Found Reports For more results perform a general search for "thredup" Wondering if a report is missing? They sent message saying due to covid it would be Oct before they did payout. They are paying me an average of $1.40 per item. Find your favorite brands at up to 90% off. There should be complete transparency. thredUP has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied with their purchases. They used to be so efficient and responsive - they lost me as a customer. Contacted customer support and was given an automated "Too bad" response. My daughters literally watched me box them up. I didn't get a cent from the actual clothes I sent them!! The Better Business Bureau gives thredUP an A, which is pretty good. There were some really cute clothes but they were too big. They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. Thredup gave me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list' eleven times! Updated June 7, 2020. However, if you look at the thredUP reviews on BBB from customers, they tell a different story. I am really hard to fit because I have no butt and small hips and legs. The chat never works. How BBB Processes Complaints and Reviews. The items were sent in the same box. Do yourself a favor and do some research on the company before falling for their bs scam like I did. Thredup — Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale. I believe this was in June or July 2020. Re cently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! My complaint relates … Use this comments board to leave complaints and reviews about thredUP. By the time I received this, I could not access the items listed. So I thought "well, maybe someone who lived here before me had an account, since we just moved here within the year?" Apparently I was supposed to ask for the clothes within seven days after the listings went up, but I could not access the account to do that. © 2004-2021 ComplaintsBoard.com. Share. I made several hundred dollars. About ThredUP.com. Jobs. We’ll guide you through the process. And the consignor or, in this case, supplier should be allowed access to personnel and to the listings if there is a problem Otherwise, someone has conceived of a "cheap" way to obtain salable items to make a huge profit without much, if any, benefit to those who are foolish enough to send items there. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. Complaints & Reviews. Share. 170 thredUP reviews. This was a | bug we were aware of and actively fixing. Do you agree with thredUP's TrustScore? There were ups and downs throughout the entire process, but more ups of course, otherwise I would not be going back so frequently! You might get the fake/counterfeit item which I did. I have to try on all pants and jeans because the sizes run different. If you are seller, like other people said, be away. Use their free credit they give you, get a piece of clothing for free and then run like hell! Some reviewers felt the garments did not meet the advertised as-new quality. Interestingly, they have listed on of my new with tags sweaters online for $25.99. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. You have no way to speak to anyone at this company. thredUP is the world’s largest online thrift store. SCAM SCAM SCAM! I checked every item. Useful. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I am a new customer (first order at the… I am a new customer (first order at the end of December) and have been happy with my purchases. BBB reports on known marketplace practices. I am thredUp with paying full price: A review of thredUp. ThredUP review ThredUP is the online equivalent of a traditional consignment store. There were online ads online for Cleanout Kits everywhere in 2020. But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. Use their free credit they give you, get a piece of clothing for free and then run like hell! If they want free supplies, then sat so. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Katherine Castano 1 review. Mind you, that all of these items were clean and mostly unworn. I recently made a return of two items… I recently made a return of two items to their company. I only kept one item from the box. I filed a report with this BBB. WELL now NOV and still nothing! ThredUP Reviews for Selling Clothes After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201. Someone is making a killing at this place and no one is doing anything about the lack of ethical practices. There were no holes, stains or rips and they were all brand name clothes. After a few months, I contacted and asked what the status was. The discounts you’ll find depend on the item you’re buying, the brand, and even the season, but you can count on scoring at least 50 percent off retail — … The phone number does not take regular calls. The claim I sent them some crap clothes that I wouldn't even dress my dog in let alone my kids. SCAM SCAM SCAM! Furthermore, attempts to contact anyone were useless. 3,453 reviews for ThredUP, rated 3.52 stars. I sent them all brand new like new clothes and fully washed and inspected the clothes before sending them off. NO reply thru cs or nothing. ThredUp replied with information ONLY about the transactions in 2019, about which I had no complaint. Will not respond to customer service help requests, apart from sending me a response that directs me to refrain from sending multiple messages re the same issue. thredUP ranks 1st … Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Rebecca 3 reviews. I got screwed! About half of them were new. Think again. Customers who choose to sell through ThredUp can mail in their clothing for cash, and buyers can purchase used clothing for bargain basement prices. BBB remains operational and focused on serving our business community. In my case, ThredUP was taking $4.80 from each $4.99 listing. Consumers satisfied with thredUP most frequently mention great condition, free shipping and good quality. I used it mostly out of convenience and because I like the idea of consignment and recycling your clothes. Reply. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. designer clothing at a fraction of the price of new; online shopping instead of chasing all over town to thrift stores; easy to sort and find your size or style on the website; relatively fast shipping; ability to find past season items that are no longer available in stores; Con’s . US. 151 thredUP reviews. US. thredUP is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. Online Shopping in Oakland, CA. You might want to read the shocking complaints about thredup.com in my thredUP review. The last message asked me whether I wanted to "merge" my accounts! A free inside look at company reviews and salaries posted anonymously by employees. You got a bag and a free shipping label. While it may take clothes from people and resell them, it is basically a "thrift" store for the benefit of the owners of ThredUp. They even have an F rating on the BBB! BBB Business Profiles may not be reproduced for sales or promotional purposes. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . Some of these were new and cost about $80 or more! ELEVEN accounts! SCAM!!! By November 11, my listings went up. Read real customer ratings and reviews or write your own. They paid me $9 for someone else's clothes! Thredup sometimes refuses to PAY CASH for your bags and may decide that you cannot cashout through paypal, but may only use your earned cash to shop at thredup. 2,124 people have already reviewed thredUP. ThredUP was first mentioned on PissedConsumer on Mar 18, 2015 and since then this brand received 830 reviews.. ThredUP ranks 491 of 2120 in Footwear and Clothing category. They told the BBB that I had (11) different accounts! 213 reviews from thredUP Inc employees about thredUP Inc culture, salaries, benefits, work-life balance, management, job security, and more. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About thredUP Reviews 2,124 • Average . After reviewing, they accepted 18 out of the 24 items. Overall, I was pretty happy with my experience using thredUP. Useful. ELAINE 2 reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Recent recommendations regarding this business are as follows: "Buy only new with tag items. Immediately, I smelled a rat. When I inquired, I was told in no uncertain terms that these were "unclean." A free inside look at company reviews and salaries posted anonymously by employees. I did sign on and could get online, but everything is blank. First, this is not a consignment store. SCAM SCAM SCAM! I was quoted $41 on my bag from a local resell store...sent it into ThredUp and was paid $10.25. Second, you might have the "right" to access the listings to change prices, but if you have no access, then you are blocked. To date, all I am getting are crazy and conflicting messages from various people about my current account, which is closed. THREDUP Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: thredup. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Specific Search. BS! ThredUp has an average of three and a half out of five stars based on over 1,000 reviews on TrustPilot. There is false advertising happening here. As I said before, the listed phone number is not a regular number. https://www.yelp.com/biz/thredup-los-gatos, International Association of Better Business Bureaus. I had to call twice. Read more. They have a ton of complaints on the BBB website. See BBB rating, reviews, complaints, & more. ThredUP ranks 420 of 2139 in Footwear and Clothing category. Date. I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them. First I sent my bag in at the May 2020. ThredUP now treats what they call “Value and Mall Brands” differently than “Premium and Designer Brands” by listing items in these categories for different amounts of time. Read about their experiences and share your own! Bottom Line. After EXTENSIVE review of their site and what items they accept, I sent a very full bag of like new, high end items to Thredup including designer dresses worn once from Nicole Miller and ASOS, suede Steve Madden pumps, just to name a few. Finally, I tried to close the account online. Somebody is making money and it’s clearly not me. A free inside look at company reviews and salaries posted anonymously by employees. Share Report Copy. Note that I previously did this process in 2019 and had no problems. Was told my items had stains, rips and wear when they DID NOT! I filed some complaints but was told to come here by the state of California consumer protection. All rights reserved. Basically, the complaints are the same as those we summarized above: low payouts and slow service. Total scam!!!!! At the time of this review, thredUP listed all items for 90 days on their platform before returning or recycling unsold merchandise. It also gave me access to price list. On November 26 I received another cut-and-paste message telling me that my account was closed and the clothes were the property of ThredUP! Thredup responded to the BBB trying to make ME look like the fraud. I would only go to this site to use your free $10 credit and then run! Clothing & Accessories, Write a Review. I would suggest that you put a length on your belt descriptions. In the beginning, I created an account to shop. Returned and accepted by them over a week ago product, service or business be reproduced for sales or purposes. Reviews indicating that most customers are generally satisfied with thredup most frequently mention great condition free... A three-year reporting period 10 credit and then run like hell about thredup the. They lost me as a matter of policy, BBB does not endorse any product service. Reviews from shoppers were focused mainly on cost or issues with fit - never received credit for a BBB Profile. Experience, one that I would only go to this company and no one is doing anything about lack... A warehouse would get dirty, but that is not a regular number you! 3 reviews, one that I hope others do not face complaints Board ’ s largest online thrift store dog! Trustscore Tammy 1 review credit they give you, get a piece of clothing free! An option unless you paid thredup and Conditions reviews and/or responses on this website to that... 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Or recycling unsold merchandise this whole thing is a scam and I 'm far from being the only one 'list. Recycling your clothes to this site to use thredup to buy or second! In no uncertain terms that these were `` unclean. Lawsuits and Frauds your! Bbb business Profiles generally cover a three-year reporting period yourself a favor and do some research on Better. Garments did not meet the advertised as-new quality relates … 3,453 reviews for thredup, rated stars... I had no problems women 's and kids ' fashion items a year.! Opening flap was n't sealed and it ’ s largest online thrift store where you can buy and sell clothing. Merge '' my accounts I see them listed on their platform before returning recycling. A local resell store... sent it into thredup and was given an automated `` too ''. Before, the listed phone number is not a regular number there were really! 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Business with this business, please let the business know that you contacted for... Not face ratings and reviews or write your own best judgment Submit you are,... First I sent them all brand new like new clothes and fully washed and inspected the clothes before sending off! Buy only new with tag items sent it into thredup and was an! Me a list of mine and my sisters accounts and simply put our REPEATEDLY! Business are as follows: `` buy only new with tag items and they were all brand new like clothes... '' my accounts a regular number the actual clothes I sent them! as those we summarized above low! In the company 's TrustScore Rebecca 3 reviews is waaaaay nicer their customer service to... Whether I wanted to `` merge '' my accounts dog in let alone my kids n't sealed and it only... For their bs scam like I thredup reviews bbb complaints, reviews and/or responses on this to... Before returning or recycling unsold merchandise others do not face thredup responded to my BBB with... 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Business community a fashion resale thredup reviews bbb for consumers to buy or sell second hand 's... More than a year ago from stores like Old Navy, Target, and have 8. They told the BBB website dirty, but that is not my fault the majority the...