You can read about our complaints system below and make a complaint online. (Scotland) Act 1994. If something goes wrong or you are dissatisfied with our services, please tell us. a matter that has been, or is being, considered in court. %PDF-1.4 %���� Offering a wide range of information and services to residents and businesses in Dundee, a creative and dynamic city in the North-East of Scotland. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. If you are unsure who to complain to, contact our Customer Services team on 01382 434800. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. Cookie Policy. If we can’t resolve your complaint at this stage, we will explain why and tell you what you can do next. 0000004074 00000 n Before you begin. The University welcomes comments and suggestions from individuals and groups with whom it has contact, reflecting its commitment to enhance the quality of its provision. 0000023567 00000 n 0000000016 00000 n 0000007990 00000 n Please note that the unavailability of this system is causing high levels of calls to the Council at this time. The council had been referred to … 0000025919 00000 n Sector: Local Government. If you believe your house is incorrectly valued for council tax, you can appeal to the Assessor. XLSX ; Hands Up … So please talk to a member of our staff at the service you are complaining about. We accept complaints from the representative of a person who is dissatisfied with our service. give you a full response to the complaint as soon as possible and within 20 working days. Having trouble signing in? We are committed to making our service easy to use for all members of the community. acknowledge receipt of your complaint within 3 working days, discuss your complaint with you to understand why you remain dissatisfied and what outcome you are looking for. finding out that you have a reason to complain, but no longer than 12 months after the event itself. 3.9. 0000019026 00000 n We value complaints and use information learned from them to help us improve our services. 3.5. You may choose to do this immediately or sometime after you get our initial decision. Call 01382 434000 to make a complaint to Dundee City Council about their service. While we are still aiming to deal with complaints, it may not always be possible to meet our usual targets for responding. We will always try to deal with your complaint quickly. Job security/advancement. He was 83. A “scourge” of anti-social behaviour blighting Dundee must be targeted, councillors have said. Granicus does not place tracking or surveillance cookies on your device beyond cookies that are essential for the operation of our product (such as allowing you to stay logged in, remembering your preferences, respond to technical problems and analyse how well our website is performing). If other procedures or rights of appeal can help resolve your concerns, we will give information and advice to help you. Salary/Benefits. Overall rating. What happened? Sign up for an account to manage your service requests and accounts with us. Initial complaints should be directed to Dundee City Council directly. We understand that you may be unable, or reluctant, to make a complaint yourself. 3 11. Questions about Dundee City Council . They can try to resolve any problems on the spot. Here are some examples: If you are dissatisfied with the level of priority you have been given when applying for a house, you have the right to appeal against the decision. The website explains things clearly. Dundee City Council has been ordered to apologise over the way it handled a planning-related complaint raised by a local resident. Culture. Dundee City Council's Complaints Procedure. You can find contact details for Dundee City Council above. Dundee City Council Complaints Procedure Quick Guide to our Complaints Procedure Complaints procedure You can make your complaint in person, by phone, by e-mail, online or in writing. 0000026380 00000 n Ask a Question. 0000001913 00000 n things that are covered by a right of appeal. Please also read the section ‘Getting help to make your complaint’. It also tells you about our service standards and what you can expect from us. Sign up for an account to manage your service requests and accounts with us. The percentage of complaints recorded by the Council in each six month period in each of the categories included in the model Complaint Handling Procedure in Local Authorities. 216 0 obj <> endobj xref Online Payments. This page describes our complaints procedure and how to make a complaint. This data set contains Dundee City population projections (2016 based). trailer <<9FE64A21B7B942B6902EB13B54DAEE09>]/Prev 388089>> startxref 0 %%EOF 238 0 obj <>stream a complaint that has not completed our complaints procedure (so please make sure it has done so before contacting the SPSO), events that happened, or that you became aware of, more than a year ago. h�b```b``Nc�```ufb@ !V6!V�����K��5���*��l@�� ��;�?L�Y����S���a3�^c_�۱�uiH�w��k�&�)�)D�^��v��R���Ѵ4���ҡ��Kg>i}��9�u���P��e;�i�M�~��b�����w"ˣUD4�X:�� �����ǯ�^[�j�M��'�/ �] ���r)���Ng���� 38�Aq ��,V��e6�a�j��`j؁"B8C����r��bS�9���!�1N6. In person: SPSO, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS. Performance Statistics. There were more than 800 complaints of noise, violence, drug dealing and other nuisances in … If our investigation will take longer than 20 working days, we will tell you. Which one depends on the circumstances of the application and the timescale for appeal or review will normally be explained in the correspondence and the decision notice from the planning authority. Dundee Jones, who laid the foundation for Henderson’s nationally recognized parks and recreation system, died Jan. 12 of complications from COVID-19. Comments … Ratings by category. 0000014513 00000 n Email . 0000009802 00000 n Dundee City Council. 4 21. Council Tax - Paperless Billing. Alternatively, you can download a PDF version of our Complaints Leaflet (383KB PDF). There are some things we can’t deal with through our complaints handling procedure. Use this comments section to discuss problems you have had with Dundee City Council, or how they have handled your complaints. After we have fully investigated, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. Ask a question about working or interviewing at Dundee City Council. Before you begin. Dundee City Council - Dundee, DD2. Dundee City Council's Complaints Procedure Many Council officers are focusing on delivering priority services during the coronavirus outbreak and working away from offices. 2 1. Organisations Dundee City Council (1) Themes Council & Democracy (1) Tags Complaints (1) Show Only Popular Tags. We might suggest that you take your complaint to Stage 2. Report Road Defects. XLSX ; You can also access this registry using the API (see API Docs). If you are a tenant of the Council and you are unhappy about the services you receive or have issues about the way we are operating, you can use the above complaints procedure to report your concerns. Based on 57 reviews. Contact Us. 0000001232 00000 n 0000006160 00000 n 216 23 Councillor Kevin Keenan. Organisations: Dundee City Council Licenses: Open Government Licence 3.0 (United Kingdom) Mots-clés: Complaints Filtrer les resultats Bi-annual complaints by category You can find out about advocates in your area by contacting the Scottish Independent Advocacy Alliance. Dundee City Council is a local authority established under the Local Government etc. Management. More than 20 complaints made against Dundee City Council by its own staff represent a “positive culture”, it has been claimed. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help customers access and use our services. If you cannot find the information you require please complete an enquiry form or email customerservices@dundeecity.gov.uk(link sends e-mail). Responsibility for administering this procedure lies with the University Secretary but any comments on this procedure should be addressed, in the first instance, to the Directorate of Academic and Corporate … Organisations Dundee City Council (1) Themes Council & Democracy (1) Tags Complaints (1) Formats XLSX (1) Licenses Open Government Lic... (1) close. Our community is ready to answer. 0000026036 00000 n 0000024207 00000 n Dundee City Council is committed to providing high-quality customer services. Parking Monthly Tickets. The most flexible way to make sure your complaint is recorded at a time that suits you (24/7) is to use the online complaints form. It is usually easier for us to resolve complaints if you make them quickly and directly to the service concerned. Dundee car parking charges are to remain on hold. Complaints if you make them quickly and close to where we provided the service you are complaining.... 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